This privacy policy is adapted to current Spanish and European legislation regarding the protection of personal data on the internet, and has been established in accordance with the following regulations: 

• Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR )
• Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD)
• Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI)

The processing of personal data, as well as any other information requested from users for the management and processing of online queries within the Website, will be carried out subject to the provisions of the aforementioned legislation.

This Website is a safe space where the personal data of our registered users is respected and cared for. As the privacy of your data is very important to us, we communicate our guiding principles regarding your privacy:

• We only request the personal information necessary to provide you with the services you require.
• Outside the cases provided for by the Law and for the purposes defined therein, we never share personal information of our users with anyone, unless we have their express authorization to do so, a legal obligation or are fully legitimate.</li >
• We never use your personal data for a purpose other than that expressed in this privacy policy.

Identity of the person responsible for processing personal data
ALCUDIA SEA EXPERIENCES SOCIEDAD LIMITADA., CIF B16430639, with address for these purposes at CTRA ARTÁ, 31, BJ, 07400, ALCUDIA, with telephone number 604976805 and email address info@alcudiaseaexperiences .com . Company with registration data T 3052, F 38, S 8, H PM 99816, I/A 1 (04.24.24), hereinafter ALCUDIA SEA ™

Information collected and purpose
For the purposes established in arts. 13 and 14 RGPD (Right to information in data collection), the client is previously informed that the data collected when registering as a user will form part of our files, with the owner of the Website being responsible for it. The purpose of said data processing is the management, control and billing of orders placed by registered users through the electronic platform or those collected without registration in the case of a sporadic purchase, as well as those that correspond to communications on their part to managing doubts or queries.

The user is also informed that the information provided is subject to the commercial relationship established in the electronic order and will not be used for any purpose additional to that intended.

Likewise, by confirming the sending of personal data through the form provided on the Website, the user grants express consent for the processing of their personal data for the following purposes:

1. The processing and management of products purchased through the electronic ordering platform, invoiced by the person responsible for the Website, in accordance with the data collection form provided for in said domain.
2. The sending and request of information for the pertinent procedures of your request or communication.
3. The transfer of the data collected by the person responsible for the Website to the different companies or people that are necessary for the required purpose, such as to third parties involved to the execution of a subsidiary service, as well as to the BBVA Banking Entity in the case of the use of the Virtual POS of our e-commerce
4. The user may exercise their respective rights of cancellation, deletion, limitation of processing or portability of data, in accordance with the conditions provided in the legal notice of conditions of use of the electronic commerce ordering platform.
5. In case of non-compliance with the purposes provided for in this condition by the person responsible for the Website, the user has the right to file a claim with the Spanish Data Protection Agency.

Principles applicable to the processing of personal data
The processing of the personal data of the user client will be subject to the following principles included in art. 5 of the RGPD and in article 4 and following of the LOPDGDD:

• Principle of legality, loyalty and transparency: the user’s consent will be required at all times following completely transparent information about the purposes for which personal data is collected.
• Purpose limitation principle: personal data will be collected for specific, explicit and legitimate purposes.
• Principle of data minimization: the personal data collected will be only those strictly necessary in relation to the purposes for which they are processed.
• Principle of accuracy: personal data must be accurate and always up to date.
• Principle of limitation of the conservation period: personal data will only be maintained in a way that allows the identification of the user for the time necessary for the purposes of the treatment.
• Principle of integrity and confidentiality: personal data will be treated in a way that guarantees its security and confidentiality.
• Principle of proactive responsibility: The person responsible for the Website will maintain and regulate the necessary technical and logistical means sufficient for all the principles applicable to the treatment to be met.

Category of personal data subject to processing

The person responsible for the Website processes exclusively identifying data of the user clients (name, surname, NIF, address, email, etc.). There is no registration of minors.

Legal basis for the processing of personal data
The legal basis for the processing of personal data is the user’s consent, which is given by the user when registering on the electronic ordering platform as a registered user to carry out online commerce transactions.

Preservation of personal data

The data will be kept by the person responsible for the Website, for statistical purposes regarding the volume of orders placed by the user, or until the user requests its deletion. We keep your transaction history so that you can review past purchases made, along with your registered identification data, in order to control the correct traceability of the products delivered.

In the Legal Notice of the Website that the user accepts when registering as a registered client, information is provided about the conservation period, processing and purpose of the personal data collected.

Personal data of minors
This website is designed for people over 18 years of age, therefore ALCUDIA SEA EXPERIENCES SOCIEDAD LIMITADA is exonerated from any responsibility for these purposes.

Security of personal data
The person responsible for the Website has adopted all necessary measures, within its possibilities and the state of technology, to guarantee the operation of the electronic platform and avoid the existence of harmful components for clients and/or users.

We work to protect the security of your information during any economic transaction using SSL encryption on our websites.

The person responsible for the Website makes every effort to avoid errors in the content published on the electronic ordering platform; in particular, those related to the description and price of products and merchandise. All content offered through it is updated, and the person responsible for the Website reserves the right to modify it at any time. In any case, the service provider is not responsible for the consequences that may arise from errors that may appear in the content collected on the Website and/or electronic platform.

At the same time, it is important that the registered user protects himself against unauthorized access by third parties to his password, computers and devices through updated antivirus systems that prevent any fraud in this regard. If using shared computers and devices, check that you properly log out of the open session.

Duty of confidentiality and secrecy
The person responsible for the Website undertakes to keep the most rigorous secrets regarding the information collected by the user, having the duty to protect said information and agreeing not to disclose it, publish it, transfer it, sell it, or in any other direct or indirect way. , make it available to unauthorized third parties; maintaining said obligation even when the commercial relationship with the user ends.

Rights derived from the processing of personal data

The user may exercise the following rights against the person responsible for the Website:

• Right of access: It is the user’s right to obtain confirmation of whether or not the person responsible for the Website is processing their personal data. and, if so, obtain information about the specific data processed and the processing that the person responsible for the Website has carried out or will carry out, together with the information available about the origin of said data and its recipients.
• Right of rectification: It is the user’s right to have their personal data modified when they are inaccurate or incomplete.
• Right of deletion: It is the right of the user to obtain the deletion of their personal data, provided that current legislation does not establish the Otherwise, when these are no longer necessary for the purposes obtained by the processing.
• Right to limit processing: It is the user’s right to limit the processing of their personal data when the data controller already does not need the personal data or the data processed are excessive to fulfill the intended purposes.
• Right to data portability: It is the right of the user to receive their personal data from the data controller in a structured format. to transmit it directly to another controller, whenever technically possible.
• Right of opposition: It is the user’s right not to have their personal data processed or to cease the processing. treatment thereof, when they are no longer necessary to fulfill the intended purposes.

The person responsible for the Website informs the user that they can exercise the rights of access, rectification, cancellation, opposition, deletion, limitation of processing and portability of data in the terms provided for in current legislation, by express request addressed to the person responsible for the Website. which must contain:

1. Name and surname of the interested party, photocopy of their ID, passport or other valid document that allows identification.
2. Petition in which your request is specified.
3. Address for communications purposes.
4. Date and signature of the applicant.
5. Documents accrediting the request you make, if applicable.

The aforementioned request will be attended to by the person responsible for the Website in the terms provided in the RGPD and its corresponding development regulations.

This request may be formalized through email: info@alcudiaseaexperiences.com

Complaints before the supervisory authority
In the event that the user considers that there is a problem or violation of current regulations on data protection, they will have the right to file a claim with a control authority, which in the case of Spain, is the Spanish Data Protection Agency. Data (www.aepd.es)

Changes to the privacy policy
The person responsible for the Website reserves the right to modify this Privacy and Cookies Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the control authority. Changes or updates to this Privacy and Cookies Policy will be explicitly notified to the registered user.

The last revision of this Privacy Policy was approved in June 2024.