General terms and conditions
1- Identification data of the owner
These general terms and conditions of sale comprehensively regulate all sales transactions that can be offered, lent or carried out from the website and online store located on the website https://alcudiaseaexperiences.com, this being the property of ALCUDIA SEA EXPERIENCES SOCIEDAD LIMITADA., CIF B16430639, with address for these purposes at CTRA ARTÁ, 31, BJ, 07400, ALCUDIA, with telephone number 604976805 and email address info@alcudiaseaexperiences.com. Company with registration data T 3052, F 38, S 8, H PM 99816, I/A 1 (04.24.24), hereinafter ALCUDIA SEA ™
These terms and conditions may be modified by ALCUDIA SEA™ at any time, with the user being informed of the existence of any new version of these that contains substantial changes.
2- The user
Access, navigation and use of the Website confers the status of user, so you accept, from the moment you begin browsing, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations depending on the case.
The User assumes responsibility for correct use of the Website. This responsibility will extend to:
- Use this Website only to make inquiries and legally valid purchases or acquisitions.
- Do not make any false or fraudulent purchases.
- Ratify that all data provided is true and lawful.
The User declares to be over 18 years of age and/or to have the legal capacity to enter into contracts through this Website.
The Website is aimed mainly at Users residing in the EU, governed by Spanish legal guidelines, so ALCUDIA SEA™ does not ensure that the Website complies with the laws of other countries, either totally or partially.
3- Applicability of the general conditions
These conditions apply to all quotes, offers, activities, agreements and product deliveries by or on behalf of ALCUDIA SEA™.
Deviation from these conditions is only possible if the parties have explicitly agreed in writing and these are carried out by an ad hoc service requested by the user, outside of the standard established programs.
4-Object
These conditions will regulate the use of the ALCUDIA SEA™ website and online store indicated above, making them available to its users and clients.
Purchases at https://alcudiaseaexperiences.com may be made from anywhere in the world through these conditions, always under Spanish and European legislation. The products and services that ALCUDIA SEA™ sells through its website are mainly: maritime routes and excursions, mainly in Mallorca, as well as the rental of yachting services.
These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, the RGPD EU 2016/679, its Spanish transposition, the LOPD-GDD 3/2018 and the Spanish Civil Code, as well as Royal Legislative Decree 1/2007, of November 16 and its regulations, Royal Decree 306/2019, of April 26, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, all of which are mandatory legal provisions.
ALCUDIA SEA ™ may modify them without prior notice, so it recommends periodic consultation of them, even more so when you are preparing to make effective use of your online store. However, it is committed to always keeping them updated, publishing the latest version and allowing access and printing at any time.
Use of Images
ALCUDIA SEA ™, uses its own and third-party images through a bidding contract for use, which have the copyright of the owner firms.
Copying, modification of the contents, reproduction, public communication, presentation or distribution or any other use of the same for lucrative purposes is not permitted.
It is authorized for the use for which it has been contracted exclusively.
Ownership of the same is not transferred, nor can the design be used in other people’s products, not made by its owner.
The user acknowledges that the images they may receive are protected by intellectual, industrial or other property rights and that any use of them that violates these rights will be prosecuted in accordance with current legislation.
5-Conditions of access and purchase
Access to the ALCUDIA SEA™ Portal is free and grants the user the status of User, regardless of the subsequent use of the services offered.
ALCUDIA SEA™ undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them. .
The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or payment platforms.
The User must provide their personal data in order to purchase in our store and must complete a form, which may involve assigning personal credentials consisting of a unique identifier (such as the email address) and a password. , whose conservation and custody will depend exclusively on the User, who must operate with them with due diligence. Therefore, you will not use passwords other than yours, in order to impersonate other Users in the use of the website and its services.
The acquisition of the products on this website can only be made by users with the legal capacity to make purchases according to current legislation, who must follow the steps and instructions that will accompany the entire purchase process, consisting, by way of example only, not limitative:
(i) Completion of the registration form or the identification form for previously registered users;
(ii) Screen display of the order summary, delivery conditions and expenses (if any)
(iii) Acceptance of purchase conditions, which implies reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, where applicable, the existing Specific Conditions and
(iv) Immediate receipt of summary email in the account used in registration or – failing that – in the shortest possible time and always within the next twenty-four hours.
The acquisition of products or services at https://alcudiaseaexperiences.com for subsequent distribution or resale is not permitted, either in public establishments or carried out in the domestic sphere, except in the case in which there is an express written agreement. with ALCUDIA SEA ™, for this purpose the necessary permits will be regulated and authorized if at any time you consent, so you will reliably notify said authorization to the authorized agent.
6-Orders
No valid order can be placed without expressly accepting, through the boxes enabled for this purpose, the terms and conditions and privacy policy of ALCUDIA SEA™
All orders will be considered purchase offers subject to these terms and conditions, where ALCUDIA SEA ™ reserves the right to accept them if the requirements set forth therein are not met.
Once an order has been placed, the system automatically generates proof of receipt of the order, assigning an order number. However, this confirmation does not imply automatic acceptance of the order, given that ALCUDIA SEA™ reserves the right to collect additional information related to identity and address to guarantee both correct shipment of the order and to ensure the absence of transaction-related fraud.
Orders can be placed 365 days a year, at any time, except when the service is suspended for maintenance or other commercial circumstances and/or force majeure.
Any order is subject to the temporary availability of the product.
All prices are found on the website for the standard services we provide, extraordinary services or services outside of these, that is, ad hoc experiences, will be expressly designed with and for the applicant and are considered custom-made services.
7-Delivery
Delivery will be considered to have occurred when the user or a third party indicated by them acquires possession of the contracted experience voucher. The delivery time being immediate through the platform and under communication to the email designated by the user.
8-Price and payment
It is understood that the price of each product is the one that will appear on the website. The user must pay the marked price, including applicable taxes, which will be added to the final price to be paid.
Prices may be modified by ALCUDIA SEA™ at any time and without prior notice without affecting orders already confirmed. However, even confirmed ALCUDIA SEA™ will not be obliged to honor orders when the price is incorrect, especially when the error is manifest and easily recognizable.
The accepted payment methods are:
Payment by credit or debit card through Virtual POS, where the parties reserve the right NOT to accept certain payments with certain credit cards,
Payment by credit/debit card: The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct.
Giving maximum security to the payment system ALCUDIA SEA™ uses secure payment systems from leading financial institutions in electronic commerce. In this sense, confidential data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. The SSL encryption system used provides total security to data transmission over the network. Client data enjoys complete confidentiality and protection. Credit card information is not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of the ALCUDIA SEA™ financial institution, through its Secure Payment Gateway. Credit cards will be subject to verification and authorization by the issuing entity, but if said entity does not authorize payment, ALCUDIA SEA™ is not responsible for any delay or lack of delivery and will not be able to formalize any Contract with the client. ALCUDIA SEA™ reserves the right to verify the personal data provided by the customer and adopt the measures it deems appropriate (including cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.
ALCUDIA SEA ™ reserves the right to change the payment methods, being able to create new ones or delete some of the existing ones, without the user/client being able to make claims for this reason. However, if the change in the payment method affects an order already placed, ALCUDIA SEA™ will contact the customer to inform them of said change, offering them the different possible options.
All prices marked on this website are solely and exclusively valued in Euros.
9-Right of withdrawal, incidents and returns
Withdrawal
When the service is standard, that is, the services and experiences that are provided in a specific manner and at a fixed price on this website and for the general public, the client has the right to withdrawal of 14 days, without the need to justify said cancellation. , nor give any explanation. Taking as a starting point the reliable completion of the purchase (completion of the form, designation of the standard service and payment made)
Because the hiring of our services can be ad hoc, that is, made specifically for the user under their instructions and wishes, thus becoming personalized experiences, these are exempt from the right to withdraw from the contract, as and as indicated in article 103 of Royal Legislative Decree 1/2007, ALCUDIA SEA™ is exempt from the client’s right of withdrawal.
In the case of an incident with the service or experience acquired, the user must immediately communicate with our customer service platform through the email info@alcudiaseaexperiences.com with all possible information about it, we will immediately contact you. with you to try to solve the incident and evaluate the action to be taken, clarifying who is directly responsible for it and acting accordingly.
In the event that said claim is entitled to a refund, according to EU regulations, if a product has been purchased that is defective, does not work or does not correspond to what was advertised, the seller must exchange it, give you a discount or refund the amount. subscriber. Following the aforementioned regulations, the user only acquires this right when the products or services have defects that prevent their normal use, always saving the imponderables.
Refunds will be made at the same time that the client is considered entitled and by the same means by which the payment for the service was made.
10-Customer Service
ALCUDIA SEA™ has a customer service service so that the User can manage their complaints, doubts, or requirements.
The User can direct their complaints, claims or requests for information to the ALCUDIA SEA™ Customer Service, at info@alcudiaseaexperiences.com
All doubts and especially complaints and suggestions will be responded to as quickly as possible, without in any case exceeding the deadlines established by current legislation.
Likewise, you will have proof of them by providing written proof, on paper or on any other durable medium.
11-Protection of personal data
ALCUDIA SEA™ complies with current regulations regarding the protection of personal data, in accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/ 679 of April 27, 2016 (GDPR) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data.
For more information, click on the privacy policy found at the bottom of the page.
12-Contract language
These general conditions of sale are written in Castilian Spanish. If they are translated into one or more foreign languages, the Spanish text will prevail in case of dispute.
13-Applicable legislation
These general conditions are ruled by the Spanish Law. The parties submit for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of Alicante.